Skip Navigation

Department Support Search

Information Technology

Account Expiration Policy

 

Your account will expire per OU’s standard account expiration policy. Please review the information below about your OU account and account options.
 
 
Exception Account
 
Affiliates of the University may request an exception account to gain access to OU email, network resources, and other services.
 
Exception accounts require annual approval and must be sponsored by a chair of the affiliated department or college. 
 
To request a new exception account, please visit the OU IT Service Catalog and select Exception Account. Please note that requests may take 5-7 days to process.
 
To request to renew an exception account, visit the OU IT Service Catalog and select Renew/Delete Account. Please submit this form at least 7 days prior to the account expiration date to avoid possible service interruption or loss of data.
 
Please note that exception accounts may only be extended for up to a year at a time unless otherwise approved by the Provost or OU IT Security team. Affiliates of NOAA must request the renewal of their account every five years to remain active in the system.
 
Student Account
 
Student accounts will expire after three inactive enrollment periods (this includes intersession). However, students who graduate from the Norman Campus in or after May 2015 can keep their accounts indefinitely.

Students who graduated prior to May 2015 may apply for a lifetime email account by filling out the form on our OU IT Service Catalog. After graduation has been verified, an @ou.edu email will be created and assigned to you along with directions for set up. Alumni making this request will need to be sure that they are entering the name that was on the university's records upon graduation. 

 
If you are currently enrolled in courses and have received notification that your account is marked for deletion in error, please visit the Need Help page and click the Get Help Now button or call 325-HELP.

If you have recently graduated, email alumni@ou.edu or visit The Alumni Association homepage to inquire about obtaining an @alumni.ou.edu email address.
 
Retiree Accounts
 

University of Oklahoma retiree’s will continue to receive OU email and network privileges.

If you have recently retired, please verify with Human Resources (325-2961) that your retiree paperwork has been processed and that your account has been marked as a retiree account so that your may continue to receive services without interruption. If you suspect you should have access to retirement accounts and do not, please call 325-HELP(4357) or contact us at needhelp.ou.edu.


Terminated Employee Account Expiration

If you have resigned, but continue to be affiliated with a college or department and would like to maintain your current OU account, please contact your department’s Human Resources office before the expiration date to avoid possible service interruption or loss of data.

For assistance with a terminated employee that is no longer affiliated with a college or department, please contact Human Resources (325-2961) for assistance

If you need access to a terminated employee’s email account, please contact Legal Counsel at 325-4124.
 
Organization Account
 
Organization accounts require annual renewal and must be sponsored by a current full-time faculty/staff member.
 
To request an organization account be extended for another year, please have the current account sponsor fill out the Renew/Delete Account form.
 
Please note that it may take 5-7 days to process a request for renewal.
 
Failure to renew an organization account before the expiration date will result in the loss of access to OU email, calendar data or any other University provided services.
 

Options for Technical Assistance

NeedHelp.ou.edu
bursar@ou.edu
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=4075