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Adding or Removing Delegates and Shared Mailboxes in Outlook 2011 and 2016 for Mac


If you have access to another user's mailbox or a resource mailbox, the following steps can be followed to open the mailbox in Outlook 2011. It will require that you already have your account setup in Outlook using Microsoft Exchange.

Adding a Shared Mailbox or Delegate

  1. Select Tools from the menu bar.
  2. Click Accounts then click Advanced.
  3. Select the Delegates tab.
  4. Now select the option you wish to do as explained below:

Adding a Delegate

  1. Click the + under "Delegates who can act on my behalf:".
  2. Type the email address of the user you want to grant access to and click Find.
  3. Select the result which matches the user and click Add.
  4. Set the permissions for the user in question, then click OK.

Remove a Delegate

  1. Select the account you wish to remove under "Delegates who can act on my behalf:".
  2. Click the - sign to remove the account.
  3. Click OK and the account should be removed.

Adding a Shared Mailbox

  1. While in Outlook, click on Tools, then Accounts.
  2. Click the + sign in the lower left corner and select Exchange.
  3. For the e-mail address of the account, enter the Shared Mailbox address.
  4. For Method, leave Username and Password selected.
  5. In the username field, enter your personal OU e-mail address. Do not use the e-mail address for the Resource Mailbox in this field.
  6. For the Password, enter your personal OUNet password.
  7. Click Add Account.
  8. You may be prompted by an autodiscover pop-up message. Click "Always use my response for this server" then "Allow" to complete the process. Your Shared Mailbox should now be added.  

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