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New Student FAQs


How do I setup my OU account?

How do I setup my OU email account?

How do I connect to OU's network?

  • Take a look through our article on connecting to OU's network.

Should I connect to WIFI@OU or OUGuest?

  • Students should connect to WIFI@OU NOT OUGuest. For security reasons, some of OU IT's services are not available via OUGuest.

Why isn't my wireless printer working with my computer?

  • Due to OU's firewall settings, wireless printers will not work in student housing. Students should use a wired connection for any personal printers they bring to campus.

Should I use a personal router?

  • No, routers are not currently supported by OU's wireless network and will cause network disruptions.

My computer is broken, is there a place on campus where I can get it fixed?

Where is the nearest 24-hour computer lab?

  • The labs that are located in Walker Tower Rm. 118 and in the Oklahoma Memorial Union Rm. 207 are available for use 24/7 and are accessible by using your Sooner Card (Student ID) at the door. We also have many other lab locations.

How do I check my printing balance and verify my print charges?

  • Visit, and log in using your OUNetID and password. Click Transaction History on the right to view further details - you can use the Show Filter option to expand the date range. Click here to find further information on print charges

Why isn't my Apple Airplay or Roku connecting to WIFI@OU?

  • At the present time, WIFI@OU does not support multicast networking in some locations. Click here for additional information.

Why isn't my Wii, PS3 or Echo Dot connecting to WIFI@OU?

  • Legacy devices such as older Wiis and PS3s, and Echo Dots will not be able to connect to WIFI@ou because they don't meet its encryption standard. They can connect to AccessOU. If an active wired network connection is present at the student's on campus residence, the user should attempt to connect their device via this wired connection with an Ethernet cable.

What is Canvas?

  • The University of Oklahoma has adopted Canvas as our campus-wide learning management system. To learn more, check out and see related AskIT FAQs.

I'm lost! Where is the building for my class?

  • An interactive map of OU buildings is available at It allows you to search for buildings by name. Just click on the correct result, and you will be provided with the location and other details!

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