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MyMedia FAQ & Known Issues

 

FAQS

  • Why do I see a higher quality video by default than another person located in a different location on campus?
    • MyMedia utilizes auto sensing to determine the player and streaming type. Not all connections on the same network (on or off campus) will receive the same auto-selected bandwidth.
  • Why does my video appear pixelated or audio out of sync when I select a higher-quality?
    • Manual selection of highest bit rate, when the bandwidth connection isn't supported, can cause choppy or pixilated playback. In addition, video and audio may become out of sync
  • Why can't I access my lecture capture recording from MyMedia?
    • The recorded media may be tied to an incorrect OUNetID (4x4).
    • The recorded media may not be done uploading and processing, or failed to finished.
    • Please fill out our support form if you are encountering this issue.
 

The following are current known issues with MyMedia.

  • The MyMedia player on the portal may not allow playback or function correctly if 3rd party cookies are disabled.
 

Experiencing other issues and need support? Request it here!

Options for Technical Assistance

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