OU IT is pleased to provide warranty hardware service work on all Apple desktops and laptops, and on consumer-grade Dell desktop and laptops. We can also attempt to provide hardware service work on out-of-warranty systems from these or other vendors.
We are currently unable to provide hardware or software service for computers that are internationally purchased or custom-built, or computers that do not meet the minimum system requirements for Windows 7 or Mac OS 10.7 found in THIS ARTICLE. OU IT also does not service mobile/cell phones or tablets. OU will provide warranty repair for iPad tablets.
All personal computers checked in through a Service Center are subject to a $60 diagnostic / bench fee in addition to the cost of any necessary parts for repair. Please see the chart below for more information on bench fee charges.
For University-owned computer system repair options please see THIS ARTICLE.
|
SERVICE |
IN WARRANTY |
OUT OF WARRANTY |
|
Software Installs |
Must Pay $60 |
Must Pay $60 |
|
Virus Mitigation |
Must Pay $60 |
Must Pay $60 |
|
OS Rebuilds |
Must Pay $60 |
Must Pay $60 |
|
Hardware Repair |
No Fee |
Must Pay $60 + cost of any parts needed |
|
Hardware Repair with Accidental Damage |
Must Pay $60 + cost of any parts needed |
Must Pay $60 + cost of any parts needed |
|
Other Issues Over 15 Minutes |
Must Pay $60 |
Must Pay $60 |
