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Information Technology

Hardware Support on Campus

 

OU IT is pleased to provide warranty hardware service work on all Apple desktops and laptops, and on consumer-grade Dell desktop and laptops.  We can also attempt to provide hardware service work on out-of-warranty systems from these or other vendors.
 
We are currently unable to provide hardware or software service for computers that are internationally purchased or custom-built, or computers that do not meet the minimum system requirements for Windows 7 or Mac OS 10.7 found in THIS ARTICLE. OU IT also does not service mobile/cell phones or tablets. OU will provide warranty repair for iPad tablets.
 
All personal computers checked in through a Service Center are subject to a $60 diagnostic / bench fee in addition to the cost of any necessary parts for repair. Please see the chart below for more information on bench fee charges.
 
For University-owned computer system repair options please see THIS ARTICLE.
 

SERVICE 

IN WARRANTY 

OUT OF WARRANTY 

Software Installs 

Must Pay $60 

Must Pay $60 

Virus Mitigation 

Must Pay $60 

Must Pay $60 

OS Rebuilds 

Must Pay $60 

Must Pay $60 

Hardware Repair 

No Fee 

Must Pay $60 + cost of any parts needed 

Hardware Repair with Accidental Damage 

Must Pay $60 + cost of any parts needed 

Must Pay $60 + cost of any parts needed 

Other Issues Over 15 Minutes 

Must Pay $60 

Must Pay $60 

Options for Technical Assistance

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