Skip Navigation

Department Support Search

Information Technology

Adding or Removing Mailboxes in the Apple Mail client for Mac

 

If you have access to an Organizational Account or a Shared mailbox, the following steps can be followed to open the mailbox in Apple Mail on OS X 10.10 and above.


Adding an Organizational Account/Shared Mailbox

Before you begin, please make sure you know the e-mail alias address for your Organizational Account/Shared Mailbox, as well as your e-mail address.

Example: myoudeptgroup@ou.edu for the group account and johnasmith1964@ou.edu for your e-mail address
 
  1. To begin, click on "System Preferences".
  2. Next click on "Internet Accounts".
  3. Scroll to the bottom of the list and click on "Add Other Account...". If you do not see the mail options list, click the plus (+) symbol in the lower left corner of the window then click on "Add Other Account...".
  4. Click on "Mail account".
  5. In the "Name:" field, enter the name associated with your Organizational Account/Shared Mailbox (e.g. My OU Dept Group).
  6. In the "Email Address:" field, enter the email address associated with your Organizational Account/Shared Mailbox (e.g. myoudeptgroup@ou.edu).
  7. In the "Password:" field, enter the password associated with an email address/OUNet Account that has proper permissions to access the Organizational Account/Shared Mailbox (i.e. if your OU email address/account has access to the shared mailbox, you will need to enter the password for your personal OU email address/account here).
  8. Click on "Sign In".
  9. The message "Unable to verify account name or password." should appear, along with 4 additional fields.
  10. In the "User Name:" field, enter the following: "youremailaddress@ou.edu\sharedmailbox@ou.edu" (e.g. johnasmith1964@ou.edu\myoudeptgroup@ou.edu).
  11. In the "Account Type:" field, select "IMAP".
  12. In the "Incoming Mail Server:" field, enter "outlook.office365.com".
  13. In the "Outgoing Mail Server:" field, enter "outlook.office365.com".
  14. Ensure that "Mail" is checked when selecting which apps you would like to use with the account.
  15. Open up Apple Mail, click on "Mail" and then "Preferences".
  16. Select the IMAP account added in the previous steps in the left hand column.
  17. Under the "Account Information" tab, note the name of the server in the "Outgoing Mail Server (SMTP):" field.
  18. Select "Edit SMTP Server List..." in the "Outgoing Mail Server (SMTP):" field.
  19. Select the server noted earlier and click on the "Advanced" tab in the middle of the window.
  20. Select "Password" in the "Authentication:" drop down menu.
  21. Enter the email address and password for the account that has proper permissions to access the Organizational Account/Shared Mailbox (e.g. johnasmith1964@ou.edu and password).
  22. Click "Ok".
  23. Your mail account should now be configured.

Options for Technical Assistance

NeedHelp.ou.edu
bursar@ou.edu
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=4075